Terms & Conditions

These Terms and Conditions (“Terms”) govern your use of Strive Scale’s services and website (https://strivescale.uk). By engaging Strive Scale (the “Agency”) or accessing any deliverables, you (“Client”) agree to these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity.

The Agency provides digital growth services including strategy, web design & development (Next.js/React), landing pages, CRO, paid social (Meta/TikTok), content/UGC production, analytics & tracking, local lead-gen, SEO fundamentals, and light CRM/automation (the “Services”).

• A written proposal, SoW, or order form (“Order”) will define scope, deliverables, timelines, responsibilities, and fees. In case of conflict, the Order prevails over these Terms.
• Out-of-scope work requires a written change request and may adjust budget and timelines.

• Provide timely access to brand assets, logins, and required information.
• Ensure necessary rights and permissions to all materials supplied to the Agency.
• Nominate a single point of contact and provide feedback or approvals within the agreed timeframes.
• Maintain platform compliance (e.g., Meta, TikTok, Google) and adhere to their terms and advertising policies.

• Fees are as stated in the Order (project, retainer, or day rate). All fees are exclusive of VAT and third-party costs unless stated otherwise.
• Ad spend is separate from Agency fees and is funded directly by the Client (via platform payment methods) unless otherwise agreed in writing.
• Invoices are due within 14 days of issue. The Agency may pause work for overdue balances. Late payments may accrue interest at the maximum rate permitted under applicable law.
• Pre-approved expenses and third-party tools (stock assets, SaaS, fonts, plugins, hosting, etc.) will be recharged or billed directly to the Client.

• The Agency will notify the Client where changes or new requirements impact scope, timelines, or cost. Work proceeds on written approval.
• If Client delays (e.g., approvals, assets, access) affect the schedule, the Agency may re-plan and adjust delivery dates and fees accordingly.
• Deliverables are deemed accepted unless the Client reasonably identifies issues in writing within 7 days of delivery.

• Upon full payment, ownership of final, specifically created deliverables passes to the Client, excluding any third-party materials and Agency pre-existing tools, frameworks, or libraries.
• The Agency grants the Client a non-exclusive, perpetual license to use Agency pre-existing materials solely as embedded within the final deliverables.
• The Client grants the Agency a revocable, worldwide license to display the work, name, and logo for portfolio, case studies, and marketing unless the Client opts-out in writing.

Each party will comply with applicable data protection laws, including the UK GDPR and Data Protection Act 2018.

• The Client remains the data controller for customer data and is responsible for lawfully collecting and sharing such data with the Agency.
• The Agency implements reasonable technical and organisational measures to protect personal data it processes as a processor.
• See our Privacy Policy and Cookie Policy.

Both parties agree to keep confidential information secret and use it only for the purpose of performing the Agreement, except where disclosure is required by law or authorised in writing.

• The Client will provide necessary access to ad accounts, analytics, CMS, domains, DNS, hosting, and any other relevant systems.
• The Client is responsible for platform compliance and payment methods (e.g., Meta/TikTok billing). The Agency is not liable for platform outages, bans, or policy changes.
• Third-party services are subject to their own terms. The Agency provides no warranty for third-party tools or platform performance.

• The Agency will deliver Services with reasonable skill and care in accordance with professional standards.
• Except as expressly stated, the Services are provided “as is” without guarantees of specific outcomes (e.g., revenue, rankings, or ROAS), which depend on many factors outside the Agency’s control.

• Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.
• Subject to the above, the Agency’s aggregate liability arising out of or in connection with the Agreement is limited to the total fees paid by the Client to the Agency in the 12 months preceding the event giving rise to the claim.
• The Client will indemnify the Agency against claims arising from Client-provided materials, unlawful instructions, or non-compliance with platform policies.

• These Terms commence on acceptance of an Order and continue until completion or termination in accordance with this clause.
• Either party may terminate for material breach not cured within 14 days of written notice.
• Retainers may be cancelled with 30 days written notice after any minimum term specified in the Order.
• On termination, the Client will pay for all Services performed and committed third-party costs up to the termination date. Access credentials provided by the Client will be revoked or returned as requested.

During the engagement and for 6 months thereafter, the Client will not directly solicit employment of the Agency’s personnel who were materially involved in the Services, without prior written consent.

Neither party is liable for delay or failure caused by events beyond reasonable control (e.g., outages, strikes, epidemics, regulatory changes, force of nature).

Formal notices must be sent by email to admin@strivescale.uk and will be deemed received on the next business day in the United Kingdom.

These Terms are governed by the laws of England & Wales. The parties will first attempt to resolve disputes amicably. Failing that, the courts of England & Wales will have exclusive jurisdiction.

• The Agency acts as an independent contractor. No partnership or joint venture is created.
• If any provision is held invalid, the remainder stays in effect. No waiver is effective unless in writing.
• These Terms together with the Order constitute the entire agreement and supersede prior discussions.