Refund & Payment Policy

1. Project Payment Structure

To secure and begin your project, Strive Scale requires a 50% deposit of the agreed total project fee before work commences. The remaining 50% is due once the work is completed, tested, and delivered or deployed.

• Deposits are non-refundable once production or strategy work begins.
• Full balance is payable upon approval and before final transfer of ownership.
• Late or withheld payments may result in project pause, service suspension, or withdrawal of access until cleared.

2. Cancellations & Changes

If a client cancels a project after work has started, the 50% initial deposit will be retained to cover time, resources, and planning committed to the project.

If significant work has already been completed beyond the initial phase, additional partial charges may apply proportionate to work delivered.

3. Refund Eligibility

• Refunds are only issued if Strive Scale is unable to complete agreed deliverables.
• Minor delays, revisions, or adjustments do not qualify as non-delivery.
• If a refund is approved, it will be processed within 10 business daysvia the original payment method.

4. Audits, Consultations & Retainers

• Consultation and audit fees are non-refundable once completed or delivered.
• Ongoing retainers can be cancelled with 30 days’ notice after any minimum term specified in the agreement.
• Refunds for pre-paid retainers will be considered only for unworked future months.

5. Quality & Delivery Commitment

Strive Scale commits to delivering all approved work to an agreed specification and industry standard. Our goal is satisfaction through transparent communication and measurable results.

6. Contact for Payment & Refund Queries

For payment or refund questions, email admin@strivescale.uk.